Where to book your flight:
Passengers are entitled to receive from the airline, or its representatives, information on:
If you book at a travel agent, you may request a printout of the reservation system (CRS), in order to check all airlines covering a route, either point to point or with a stop over, and all relevant rates. The reservation is only finalized after ticket issuance.
The transport contract is finalized with a PURCHASED TICKET, to be used within the period specified at the time of booking. Passengers have the right to be informed by the airline or by its representatives on regulations governing transportation.
In case of electronic tickets (electronic purchasing system) instead of a paper ticket, after obtaining the boarding pass at check-in desks, passengers are entitled to receive from the airline a receipt of the journey (Itinerary Receipt) with passenger’s details, flight info and the same information contained in the paper ticket.